Reference

How cc33 Handles Your Personal Information

Your account data stays with us — not shared, not sold. This policy covers what we collect when you register, deposit via bKash, Nagad, or Rocket, and use our platform, and it tells you exactly how to access, correct, or remove that data.

Account Data ProtectionPayment Privacy — bKash, Nagad, RocketYour Right to Access & DeleteBangladesh-Focused Data Handling
cc33 How cc33 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data access, correction, or deletion request to our support email. We aim to respond within a few business days and will confirm receipt of your request.

Live Chat

Open the live chat window from your account dashboard to speak with our support team directly about any privacy concern or data query on your account.

Account Settings

Some data preferences — like marketing communications — can be managed directly from your account settings page without needing to contact support.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Encrypted Data Storage

All account data, including your payment method details for bKash, Nagad, and Rocket, is stored with SSL encryption. We do not store full wallet credentials on our servers.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention Policy

Active account data is held while your account remains open. After closure, transaction records are kept only for the period required by applicable financial regulations, then permanently deleted.

Your Access Rights

You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies.

Common Questions About Your Privacy at cc33

These are the questions we hear most often about how your data is handled. If yours is not here, reach out via live chat or email and we will get back to you.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. We also log device and session data to protect your account from unauthorised access.

We share data only with payment processors needed to complete your transactions — bKash, Nagad, Rocket — and with authorities where the law requires it. We do not sell your data to advertisers or data brokers.

Send a data access request to our support email or raise it through live chat. We will verify your identity against your account and provide the data within a reasonable timeframe.

Yes. Where no legal retention obligation applies, we will delete your personal data on request. Transaction records may be kept for the period required by applicable financial regulations before deletion.

Payment transactions are processed over SSL-encrypted connections. We do not store your full mobile wallet credentials — only the reference data needed to match your deposit or withdrawal to your account.

Yes, this policy applies to all accounts. Access to our platform and the specific data obligations that apply to you depend on your local law and the eligible regions from which you access the service.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.